Date: Sun, 12 Jan 2014 17:32:21 -0500 (EST)
From: mphorn22
Subject: Re: Chris re Duke Energy
Thank you, Chris, for asking about the service time comparison between Progress Energy and now Duke Progress.
I live in Creekside Apts. behind St. Barts’. Progress Energy always had a “person” option when calling in to report a power outage. Duke doesn’t. My power Saturday was off from 1pm to about 9:15pm. The machine reported my power would be back on by 5pm, wasn’t, so I called again. The machine reported “cause unknown.” A neighbor said there were trees down at the bottom of the hill from St. Barts’. I could’ve told a Duke “person” that info, but there was no “person” option in their message. Very frustrating. I intend to call Customer Service tomorrow (Monday).
I’ll check on difference in costs.
I find it a problem when large companies merge. No diversity, no competition. Then they can do anything they like.
– Maryphyllis
Subject: Re: Chris re Duke Energy
Thank you, Chris, for asking about the service time comparison between Progress Energy and now Duke Progress.
I live in Creekside Apts. behind St. Barts’. Progress Energy always had a “person” option when calling in to report a power outage. Duke doesn’t. My power Saturday was off from 1pm to about 9:15pm. The machine reported my power would be back on by 5pm, wasn’t, so I called again. The machine reported “cause unknown.” A neighbor said there were trees down at the bottom of the hill from St. Barts’. I could’ve told a Duke “person” that info, but there was no “person” option in their message. Very frustrating. I intend to call Customer Service tomorrow (Monday).
I’ll check on difference in costs.
I find it a problem when large companies merge. No diversity, no competition. Then they can do anything they like.
– Maryphyllis