Date: Thu, 29 Aug 2013 09:07:53 -0400
From: “Tony Blake”
Subject: Public Utilities Commission & Century Link
Teresa,
Have you tried calling the NC public Utilities commission and your state house & senate representatives?
I know it’s the government, but often they are indeed more helpful than you would think. A few years ago, I had luck when I called Bill Faison’s office about TWC cable service maps that showed I was served, but the cable company was stonewalling me on running a cable to my house. Two days later I had a call from the TWC construction manager and although they proceeded to tear up drains in my driveway they got the cable in.
My guess is that if everyone who was having problems called at once you would see some activity from your friends at Century Link J
Be aware though; internet is not something the PUC covers, but if, say your ability to call 911 is affected then there is something they can do about it. http://www.pubstaff.commerce.state.nc.us/pscons/pscser.htm
Consumer Complaint Information
The <http://www.pubstaff.commerce.state.nc.us/> Public Staff of the Utilities Commission is an independent agency which is not subject to the supervision, direction, or control of the North Carolina Utilities
Commission. The Public Staff represents the interests of the using and consuming public in matters pending before the Commission. The Public Staff <http://www.pubstaff.commerce.state.nc.us/pscons/pscser.htm> Consumer Services Division is responsible for assisting the public with complaints against regulated public utilities. Their office hours are 8 a.m. to 5 p.m., Monday through Friday.
Public Staff of the Utilities Commission
Consumer Services Division
4326 Mail Service Center
Raleigh, NC 27699-4326
Toll Free 1-866-380-9816
919-733-9277
http://www.pubstaff.commerce.state.nc.us/pscons/pscser.htm