At my wit’s end with my landline AT&T telephone service

Date: Tue, 10 Jul 2012 10:17:32 -0400
From: Sarah D’Amato
Subject: AT&T landline issues

I am at my wit’s end with my landline AT&T telephone service. While I truly hope that others aren’t dealing with their constant billing errors, I do urge everyone to check your bills each month for accuracy.  

In my case, the wrong charges are usually for local calls that are being charged as long distance.  The numbers I’ve been charged for are not consistent, i.e. one month I was charged for a call to a certain number, yet another month I wasn’t.  In most cases, the extra/wrong charges are less than $2 so the actual amount of my monthly bill doesn’t change enough for me to otherwise take notice. I’ve spent many hours on the phone with them and they cannot explain why some calls are charged and others aren’t.  

Honestly, I believe it’s a way for them to get extra $$ from customers without them really noticing (a dollar here, a dollar there, and it adds up nicely).  

I just filed my second FCC complaint against them and a complaint with the Better Business Bureau (to which they are not responding.) In my opinion, they have no incentive to “fix” these “errors” in general because for the most part, these “errors” are profitable for them in that most people don’t notice the nominal incorrect charges.

So why don’t I change providers???  Because there are no other options where we live (off of Jones Ferry, between River Rd. and Lamont Norwood.) That’s why I’m posting.  If you would change to another provider, but you’re stuck with ATT for home telephone services, please contact those providers to let them know, especially Century Link. My cell phone reception at the house isn’t reliable enough to rely on exclusively, otherwise I’d ditch the landline.  Internet is provided through ATT too, so even though I could ditch local service and just use internet, if the power goes out, I could find myself up the creek.

If you’re not checking your bills each month, do it!

Sarah Carr D’Amato