Date: Tue, 14 Jun 2011 10:44:44 -0400
From: Jane M.
Subject: Century Link
I cannot bite my tongue any longer. We have lived in Chatham County less than year. Our only choice was CL. Never heard of them, but no choice. They were nightmare from day one.
We had never, ever seen a service tech, phone customer service is incompetent, it’s always your fault, or your outage is isolated only you. Then I find out half of Pittsboro was without service. We had internet and phone outages weekly. They’d tell me to take a screwdriver and go take box apart on outside of my house and plug in a corded phone to test.
How many companies want you messing with their boxes? One morning, it was like Christmas. A tag was on my front door that TWC was coming into our small neighborhood. I didn’t appreciate them when I had them. Next problem, getting rid of Century Link. They stopped my internet early, so I lost all my email. They came up with charges you wouldn’t believe. Charged us a breaking contract early fee, when we never signed a contract. Our service with them ended last Dec. 4, but we were getting bills for 4 months, being turned over to pre-collection.
The funny thing is, during one of our many phone calls to them, they ended up sending us check, yet pre-collection still called us. I turned it over to BBB and it was resolved in a week. But, they won’t come and take their boxes from my house, in case if I sell my house, next buyer wants them. Like that will happen? When we have house painted, the boxes are coming down.
Good luck.Jane
Hi Jane. My name is Joey and I’m with CenturyLink. I am sorry to read about the trouble you’ve had recently and I’m happy that you were able to finally get the issue resolved. If there’s anything I can do to help in the future please let me know. You can contact me via email at . Thanks.
Joey H
CenturyLink Customer Outreach
Hi Jane. I also work for CenturyLink (as a software engineer) and am really sorry you had so much trouble. I do sincerely hope you’ve had a much more positive experience with TWC. As someone who relies heavily on being connected, I can definitely understand the frustration you must have experienced; honestly, I’ve had similar experiences as well.
If nothing else, I hope to demonstrate that though each company has its strong and poor representation (you obviously encountered the latter), there are those of us who care and identify with the struggles you had to endure. We’re all consumers and there really is no excuse for what happened to you. Again, I hope you’re having a much more positive experience getting online these days =)