Date: Sun, 17 Apr 2011 10:55:31 -0400 From: John Graybeal Subject: Chairman Bock and Streamlining Although he claims it never occurred to him that anyone  would be confused, Chairman Bock wrote to explain what he meant by  “streamlining.”  But his “explanation” produces more confusion:  (1)  “streamlining” is “just continual improvement”Continue Reading