Date: Sat, 26 Jul 2008 20:02:14 -0400
From: Ramona
Subject: Good, No excellent car repair service in the Pittsboro area
Wow, all the negative comments regarding people’s horrible experiences with Chapel Hill Tire has prompted me to recount an EXCELLENT service experience I received from a locally owned small business. Auto Pro, just past the Haw river on 15-501. Six miles north of Pittsboro. Just past the Haw River bridge.
I called for an estimate. I set an appointment. When I arrived they were ready for me. No waiting. I went in to have an oil change. Yet my check engine light was on. I was told by Jennifer that it would cost $39 to get a reading on why my light was on. I said ” I suppose that needs to be done” she quickly said “not necessarily” sometimes it is something as inconsequential as a gas tank lid not being tight enough.
After they examined my car she brought me out my air filter and showed me that it was quit dirty. I said ” let’s replace that” she responded ” we will be happy to do that for you. However it is simple for you do do this. If we do it for you we must order the part, have it delivered and add that cost to your bill. It is easy to replace it is just two latches, let me show you. If you would like you can go to Pittsboro to the auto parts store and get the part yourself. Or we will be happy to do that for you.”
She also explained it takes around a hundred miles for the check engine light to go off after I had corrected the problem. I was in and out quickly. My bill was to the penny what my estimate had been. Plus Barry, the owner answered some additional questions I had about other vehicles.
There were some services ( tire replacement, interior steam cleaning etc. ) that he did not provide. Yet he was kind enough to get cards out for those that provide those services and ask them to treat me with great regard , as I was a client of his. From this I learned he is very well respected by those in his field.
Jennifer was correct. I spent $10.25 on an air filter and after 97 miles my check engine light went off. It is amazing to me that I would have felt well serviced by them performing those services, yet they declined feeling they may not be necessary. They saved me a great deal of money.
All of the employees were professional and courteous. The facility was clean and neat. I have never been so happy with car service in my life. I have since spoken with many people that have has similar experiences. It is a gift to have these honest, helpful , kind people in our community.
Please support their business. Their phone number is 542-0964.
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