Go with the local Chatham County Terminex franchisee

Date: Wed, 28 May 2008 18:13:40 EDT
From: Janet  Jones-Parker Doublier
Subject: Terminex information

Those who use Terminex need to have the following  information.  There are two Terminex franchisees working in Chatham County  but only one is local and has a  strong customer service orientation.

I recently called to make a name change in two long-term  contracts (25 and 7 years) on two  houses with the intention of adding a  third.  I thought a mere name change on the computer was necessary;  however,  I was treated according to the franchisee’s policy, as a  “new” customer, which meant being charged $1,000.

Yes, $1,000.  My houses were measured as if Terminex had never  seen them before even though they had recently been serviced.  Because of  this outrageous and unnecessary charge, I faxed a complaint letter to the  President of Terminex.  This resulted in a telephone call from the  Raleigh-based franchise owner Jim Haughe.

Mr. Haughe proceeded to chastise me in an  incredibly rude and obnoxious manner, telling me that he “had no idea  what was going on with my houses” and he “was not going to  change his policy for me”.  Duhhhh, he had been servicing them,  so if he didn’t know what was going on, then I have been paying for nothing for  a long time.  I told him I didn’t fall off a turnip truck the day before,  whereupon he told me “to try and get  your money back and take your business somewhere else.”

At the end of this abuse, I asked, out of curiosity, if there  were a discount for multiple houses, whereupon he replied that there is “if  you are a new customer” and I replied that “I am a new  customer.”  I think he is the one who fell off the turnip  truck.

Lesson learned, don’t deal with a rude, obnoxious man who has more business than he needs and does not want your business.

There is an alternative and that is the other local franchise for  Terminex, Barney Hardin, who is accommodating and wants  your business.  He is professional, customer oriented, I  recommend changing to his franchise when your contracts come up for renewal  – if not sooner.

I am taking my business to him and suggest that since Chatham  County is his territory (he does a lot of work for Fitch in Fearrington  Village), that he deserves our support rather than someone like Jim Haughe from  Raleigh who doesn’t.

Barney Hardin of Terminex can be reached at  336/736-7875 or 919/545-2378.

At least you won’t be  treated as if you were a squashed turnip.

Janet

Janet  Jones-Parker Doublier

[ad#468×60]