Date: Sat, 16 Jul 2011 11:38:54 -0400 (EDT)
From: Horton
Subject: Re: Parts are Parts
I agree with you one hundred percent regarding customer service. One thing that came to mind while reading your discussion , and one of my deciding factors on what business I frequent, is the fact that most of the chain stores do not allow their employees to smoke inside their buildings.
One of the busineses that you mentioned, and most independant businesses in that area, reek of cigarette smoke . I prefer not to have to smell the cigarette smoke clinging to my clothes for the remainder of the day, after 10 minutes inside their store. These owners should be aware that regardless of their customer service abilities, some of their customers find this offensive, and it can affect their business .
I feel that they should be more considerate of their customers than to have a cigarette burning in an ashtray, on the counter, right under the customers nose. I will only go to these businesses as a last resort.