Date: Thu, 3 Feb 2011 14:19:46 -0500
From: Ann Hudak
Subject: Chapel Hill Tire
I wrote yesterday about WHAT I THOUGHT was a lie that I was told by Chapel Hill Tire. I WAS WRONG!
The owner of Chapel Hill Tire, Mark Pons, called me today and asked me to come in to check my car again and discuss the problem. When they put my car up on the lift, they actually showed me the 2 problems so I could see them. This was a real eyeopener for someone who knows virtually nothing about cars.
From the time I moved here, I had been hearing unfavorable reports about Chapel Hill Tire and went there with a preconcieved notion that they still had problems with their business. What I learned today, is that Mark and his entire company have been working very hard to change the stories that come from Chapel Hill Tire. They were not happy that Chapel Hill Tire had some difficulties with unfavorable rumors and they DO CARE about any questions or problems you have. I am really impressed with Mark’s attitude regarding his customers, community and his family.
I am sorry that I made the comments I did without giving Chapel Hill Tire the opportunity to answer my questions FIRST! I know some of you have emailed me to tell me your stories and it is my hope that you will give Chapel Hill Tire a new opportunity to impress you. They SURE DID impress me!!!!
Anne Flannery