Date: Wed, 3 Feb 2010 00:34:24 -0500
From: Sarah Carr
Subject: AT&T landline billing
We’ve had AT&T /BellSouth at our home since we moved here in August. While the first 2 bills were understandably wacky because of new installation, prorated charges, etc, they have been wrong since October. I pay for unlimited long distance, yet every month, I get charged for long distance calls. So, I spend 30 minutes on the phone with them to correct the problem. They always credit the account, but have not done anything more, saying only that it’s a “known issue” and they’re working on it. It takes them 4 months to fix this??? Not to mention that it’s not like they are calling me to notify me that they’re overcharging me….
So, is anyone else having this problem with AT&T/BellSouth? Check your bills if you’re not sure.
More importantly, what other landline options are there? We’re out off of Jones Ferry Rd., between Lamont Norwood & River Rd.
Thanks, Sarah