Date: Mon, 27 Nov 2017 08:41:36 -0500
From: Carol Hay
Subject: Broken merchandise
Many retail outlets have a policy against reducing the price of damaged goods. The reasoning is that doing so would encourage some people to damage something intentionally to get a reduced price.
My experience in this situation was that when I explained prices weren’t discounted for damage, the response almost all the time was, But it’s for a gift!
As if that made any sense either.
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