Date: Thu, 17 Nov 2011 10:28:17 -0500
From: Shannon Crane
Subject: Toyota dealership
Has anyone had experiences with the Toyota dealerships in Sanford and/or Asheboro?
I recently had my catalytic converter replaced by Auto Pro (big shout out to Barry & Jennifer) but when the master warning light came on for hybrid battery I had to take it to the dealership. I went to Fred Anderson in Durham. When I called the day before and was given a quote on what to expect to replace it (gulp, approx $3K). However, when I took it in they tried to charge me ~$500 more. The estimate work up showed 7 hours of labor. I called Leith in Raleigh to double check cost and time and sure enough, the original price quote I had received was correct and labor should have only been 4 hours. When I called it to the attention of the service advisor he looked it up on the computer and agreed it should only be 4.3 hours so went to check with the mechanic. Came back and said it was an error. Hmmm …
I went ahead and had it done since I was there but I have lost my confidence in this dealership. Granted, it could have been an honest mistake – but I somehow doubt that they would have only charged me the 4 hours had I not called it to their attention. Furthermore, when I got the car back they had a check list of other things they had looked at and failed to mention my washer fluid was empty — I know this because I need a new tank and have ignored it for years now. So, it makes me wonder if they even checked and filled any of the things they claim they did on that checklist.
I will continue to use AutoPro for my regular service needs but when I need something hybrid specific I will choose another dealer. So … just wanting to get feedback on the other two dealerships in this area.
Am also interested in hearing if anyone has had a good or bad experience with Toyota in Durham.
Thanks!.