Date: Thu, 17 Jul 2008 08:59:08 -0400
From: Pete Jaeger
Subject: my 0.02 re CH Tire
I’ve been a customer of CH Tire for over 30 years. Dealt with Mr. Al Pons in CH before his two sons (Mark & Brett) took over after his untimely death. Al used to loan me his black Mercedes while my car was in the shop – that was some type of “loaner”!
The main thing that is disturbing to me about a number of posts re the CH Tire @ Cole Park is the reference to the “attitude” of the staff! I have never in my many years with either store had anything but polite knowledgeable folks handle my inquiries or biz. If, in fact, I had good reason to be in a rush for service they always tried to accommodate me. Lest you think I only go there occasionally I’ll add that with my rubber tired farm trailers/vehicles and personal cars I’ve got (had to stop and count) over 28 tires that they service or replace. This excludes the farm tractor tires – another firm comes to the farm for that service. Actually, more tires if I include those of my trainer’s truck and personal car! He travels (with wife and two small kids) from CH to Mass. to OKC and many show arenas in between – towed by a 350 model truck and a 6 horse, gooseneck 3 axel trailer + equip. I can’t say he hasn’t had a few tire issues over the years but Marc’s people have always solved his truck maintenance and tire problems and treated him well!
While I have noticed some recent turn-over in personnel at the Cole Park biz I still have never experienced any of the rudeness or lack of attention or explanation to my service problems – I have on occasion been told that with a particular problem I might be better served to go to another (competitive biz) as they were better equipped to serve my particular need – I think that was a split rim issue on one of my trailers!
In any case I agree with those who have posted in their defense. I just cannot believe some of the “stories”! Also, if I were going on a long distance trip I might consider new tires (I know extra $$) versus “patching up” old(er) ones and hitting the road – my peace of mind at 65-70 MPH is worth a lot!
Keep up the good work Marc (and Brett)!
Pete
Flintlock Group, LLC
Flintlock Morgan Horses
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