Chatham Chatlist Highlights

Date: Sat, 26 Jul 2008 20:02:14 -0400
From: Ramona
Subject: Good, No excellent car repair service in the Pittsboro area

Wow, all the negative comments regarding people’s horrible experiences with Chapel Hill Tire has prompted me to recount an EXCELLENT service experience I received from a locally owned small business. Auto Pro, just past the Haw river on 15-501. Six miles north of Pittsboro. Just past the Haw River bridge.

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Date: Wed, 23 Jul 2008 08:26:48 -0400
From: Dan Cahoon
Subject: complaining

I have been reading and learning from fellow chatlisters of good and bad experiences with local businesses. There seems to be a trend here. The local automotive service and sales companies seem to want our business. Many have spoken up for and against several local businesses that provide vital transportation and service to the local community. I have myself mentioned an unfortunate and inconvenient brush with one of the companies in the area (much to my chagrin).

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Date: Tue, 22 Jul 2008 12:33:29 -0400 (GMT-04:00)
From: Jenn
Subject: re CHT

In response to the chatlist about CHT:

You need to complain to management that is what they are there for. If you don’t, a lot of time the employees are not going to get themselves in trouble by telling their manager. One call to the manager is all it takes. I have never gone there and don’t plan to from all of the bad stuff I have heard but I think that everyone needs to put in their complaints to him.

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Date: Tue, 22 Jul 2008 11:33:10 -0400
From: Tahira Subuda
Subject: Good tire/auto service

I cannot comment on Chapel Hill Tire since I have never used their services but I can tell you that Nelson Tire & Auto in Siler City does quality work.

I should know, as I am a commuter from Greensboro and have been for over a year and they have taken care of my car needs with accuracy, courteousness and friendly mail reminders.  I needed some work done on my vehicle and received a quote in Greensboro for approximately $1200.  I came to work and upon the advice of a co-worker, took my car to Nelson’s.

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Date: Thu, 17 Jul 2008 10:21:48 -0400
From: Sledd Thomas
Subject: Regarding Chapel Hill Tire at Cole Park

I have been a customer with Chapel Hill Tire for some time. I know Marc Pons personally and to a lesser extent his brother and sister.  In this life two ideals they hold high are integrity and honor.  I feel comfortable saying that as I feel I know them.  Yes, I have had to go back and talk with the counter staff at Cole Park about a missed this or that.  We always worked it out.  I left feeling good about them.

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Date: Thu, 17 Jul 2008 16:34:38 -0500 (CDT)
From: Stephen Taylor
Subject: rare reply from Chapel Hill Tire

My name is Steve Taylor and I’m the manager of Chapel Hill Tire Car Care Center at Cole Park Plaza.  I monitor these posts daily and also feel that there is quite a bit of useful information shared across this community by this chatlist and think personally that Gene does a great job.  I would also like to think that the majority of stories spread on here are impartial and are spread for public benefit.  However, there is a disclaimer on the bottom of the chatlist because Gene in his wisdom knows that not all information on here is accurate, or impartial. “The contents of the digest do not necessarily reflect the opinions of Chatham Online, the Chatham Journal, or Gene Galin. We make no warranties, either expressed or implied, about the truth or accuracy of the contents of the Chatham County Online E-Mail Digest.”

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Date: Thu, 17 Jul 2008 08:59:08 -0400
From: Pete Jaeger
Subject: my 0.02 re CH Tire

I’ve been a customer of CH Tire for over 30 years.  Dealt with Mr. Al Pons in CH before his two sons (Mark & Brett) took over after his untimely death.  Al used to loan me his black Mercedes while my car was in the shop – that was some type of “loaner”!

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Date: Wed, 16 Jul 2008 10:43:08 -0400
From: allen baddour
Subject: Chapel Hill Tire

I have had a completely different experience at Chapel Hill Tire. I used them in the 1980s and 90s and have returned to them now that they have a location in Chatham.

One of my cars is a Jetta. Jetta owners know that Jettas have electrical issues. Mine is about 10 years old and has some electrical issues and an oxygen sensor issue. This has put the check engine light on fairly consistently for the last 5 years or so UNTIL I got the car to Chapel Hill Tire and they figured it out. Through no fault of theirs the oxygen sensor has failed twice since it was installed, and each time CH Tire has replaced it for free, volunteering that they would do so without me even asking.

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Date: Wed, 16 Jul 2008 09:59:58 EDT
From: Greg Jones
Subject: merchant update 7-16

thanks gene…an amazing response from the chatters…several direct  e-mails and a ton of posts!

situation resolved, the manager of the  tire store called me Monday morning explaining the credit for my alignment  charge had been posted and indeed it was, so money back, all is well.

In defense  of that store, I had a tire failure on my work van, a one ton american made full  size truck, and they had me back on the road within hours at a reasonable price.  No problems there, my car however is another matter, a european, front wheel  drive, turbo charged, 30 mpg sports sedan.

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Date: Wed, 16 Jul 2008 09:02:29 -0400
From: Ann Harvel
Subject: Cole Park Chapel Hill Tire

I would just like to say that I have heard numerous complaints from employees at work about Chapel Hill Tire at Cole Park.  However, please don’t confuse them with the Chapel Hill Tire at university Mall.  The difference is day and night.  I know it’s not in Chatham County but I just want the records cleared that they are not the same – just the same name.

AnnH

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